Dexa Systems believes that customer support is the key to successful projects and satisfied customers. Our customer’s satisfaction is our first priority. As part of Dexa Trust Identity as a Service we offer support that:
Removes the burden of most troubleshooting activities from your technical staff
Ensures that you do not need to provide the experts to ensure the smooth operation of your Dexa Trust service
Provides quick resolution to issues with any component that we provide
For our Dexa Trust customers we provide the following active support services:
PKI Consulting Services & Expertise - We are experts in PKI (Public Key Infrastructure) and have the ability to provide solutions for companies of all sizes. We offer guidance and design to help you implement the right PKI infrastructure.
Remote Management and Monitoring – We can check the status of the system and in some cases even tell before a problem occurs and take preventative actions.
Health and Status Checks – The system reports its health and status on a periodic basis eliminating the need for most on site monitoring activities.
On Site – On a periodic basis Dexa Systems will send a person on site to do full inspection of the system and identify any necessary changes before they become problems.
Software Upgrades - Dexa Systems will install upgrades in most cases without ever having to go on site. We will coordinate with the corporate system administrators to ensure that the timing of necessary updates do not conflict with their operations.
Call Center and Help Desk
Support Levels - Dexa Systems offers the following support levels:
Bronze – 9:00am - 5:00pm Central Time, Monday – Friday, phone, email and website
Silver – 9:00am - 5:00pm Central Time Monday-Friday, phone, email, website and up to 2 on site visits per year
Gold – 9:00am - 5:00pm 7 days a week, phone, email, website and up to 2 on site visits per year
